Games, Software, etc. Additional information and troubleshooting instructions for existing refund requests can be found in our Valve has introduced a new refund policy for Steam that allows you to return games and DLC within two weeks of purchase, provided you haven't played the content in question for more than two hours.

If a bundle includes an in-game item or DLC that is not refundable, Steam will tell you if the whole bundle is refundable during check-out.Valve cannot provide refunds for purchases made outside of Steam (for example, CD keys or Steam wallet cards purchased from third parties).If you have been banned by VAC (the Valve Anti-Cheat system) on a game, you lose the right to refund that game.We are unable to offer refunds for video content on Steam (e.g. Please note that in some cases, Steam will be unable to give refunds for some third party DLC (for example, if the DLC irreversibly levels up a game character). We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.You can request a refund or get other assistance with your Steam purchases at © 2020 Valve Corporation. © 2017 Valve Corporation. I have however only played 0.2 hours in the last two weeks according to steam. All rights reserved. Purchases My Account Trading, Gifting, Market and Steam Points Steam Client Steam Community Steam Hardware I have charges from Steam that I didn't make These exceptions will be clearly marked as nonrefundable on the Store page prior to purchase.Steam will offer refund for in-game purchases within any Valve-developed games within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred. Please note that in some cases, Steam will be unable to give refunds for some third party DLC (for example, if the DLC irreversibly levels up a game character). Funds used to purchase the gift will be returned to the original purchaser.For an explanation of how the EU right of withdrawal works for Steam customers, Refunds are designed to remove the risk from purchasing titles on Steam—not as a way to get free games. Here is an overview of how refunds work with other types of purchases. How To Request A Refund. If it appears to us that you are abusing refunds, we may stop offering them to you. You can request a refund for nearly any purchase on Steam—for any reason. (Some payment methods available through Steam in your country may not support refunding a purchase back to the original payment method. In this case you will be warned when purchasing such DLCs. Steam will be unable to give refunds for some DLC (for example, if the DLC irreversibly levels up a game character). The standard 14-day/two-hour refund period also applies, starting on the game’s release date.You may request a refund for Steam Wallet funds within fourteen days of purchase if they were purchased on Steam and if you have not used any of those funds.Within the applicable time frame identified in the You can receive a full refund for any bundle purchased on the Steam Store, so long as none of the items in the bundle have been transferred, and if the combined usage time for all items in the bundle is less than two hours. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it.You will be issued a full refund of your purchase within a week of approval. Here is an overview of how refunds work with other types of purchases.DLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or transferred. The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store. These exceptions will be clearly marked as nonrefundable on the Store page prior to purchase. Downloadable Content (DLC) - Refunds are available for DLC as long as the title the DLC was purchased for was not played for more than two hours after the purchase and the DLC has not been "consumed, modified or transferred". Refunds on Downloadable Content (Steam store content usable within another game or software application, "DLC") You will receive the refund in Steam Wallet funds or through the same payment method you used to make the purchase. The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store.

All trademarks are property of their respective owners in the US and other countries.VAT included in all prices where applicable. All trademarks are property of their respective owners in the US and other countries. Steam will tell you at the time of purchase if the game developer has opted to offer refunds on the in-game item you are buying.

When Valve introduced the Steam refund system back in 2015, it promised to make buying digital games as worry-free an experience as purchasing any physical product.