Samsung tv model: UE55KU6400U

now just got a blue screen that never goes away. This is totally unacceptable!!

No error, just nothing.

They said my 2016 TV is imcompatible with Disney + until the developers sort it out. Looking at a TCL 6 series TV. Did not need to reboot TV.

Are you able to use any other apps on the TV?

(Menu / Settings > Support > Contact Samsung / About This TV) @Keiran25 , With us being UK/Ireland based we're limited on what support we can give for US users, but it would be interesting to know the model code and full software version of your TV too.

@MikeSchofield: Sorry to hear that you're having further issues with the Disney+ app on your TV.Can you try unplugging the TV at the wall for around 30 seconds, then plug it back in and power it back on to clear the cached memory of the device. I doubt they have much incentive to do that when they can just force people to buy a new TV. If you buy something through one of these links, we may earn an affiliate commission.

We have a model un55ku6290f was tv and have tried all reset options and still receive a message "We are having a problem.

I definitely understand your frustration.

Disney+ App Error Code 1016 NOT SOLVED Well done Samsung Ya he reiniciado el router, It IS NOT a Disney problem...the problem is on Samsung's end.

Ridiculous service from Samsung.

Always ad free. Clearly this is a Samsung issue.

I followed all the steps a second time and I'm back to getting the 1016 error.

This site includes affiliate links. We have used the app on our TV for months and now all of a sudden, Samsung has done something.

I was thinking about getting one anyway. Exiting the app. Solved: Samsung Smart TV - Model Code: UN55KS8500 After a couple months of using the Disney App on my samsung TV without issue, it - 1107638 - 27

At the end of the session, the rep even said, for what it's worth thanks for contacting Disney plus support instead of their usual "Have a magical night".

D+ tech support knew exactly what I was reporting.Why did my Disney+ suddenly stop working on my Samsung 6 Series TV? If that does not help feel free to reach out to the developer of the app with any questions or concerns!OK, I have VERY bad news. I've already ordered a Roku. Have reset smart hub, unplugged, deleted and re-installed app and still having issues.

He/she made reference to working with Samsung to resolve the issue, which made no sense in light of what I had just been told.

OK, I have VERY bad news.

Samsung are actually doing something to get this 1016 error code fixed! I just finished chatting with Disney plus support. Disney+ is a 3rd party app on the television I recommend uninstalling the app and then reinstall it to your device.

Now PRESS and HOLD the selection button on your remote until another menu pops up. From new releases, to your favorite classics, and exclusive Originals, there's always something new to discover.

Absolute garbage!!!!!

!Came directly from a Disney plus rep during a chat session that took place right before I posted.

The Disney plus rep said they were just told today that the model year 2016 is obsolete.

There are so many comments here and elsewhere, the problem is obviously Samsung!!

What a waste of money.

Will cancel Disney subscription.... hopeless that two providers can not resolve this issue...But it has a green check next to it and says "solved!!" Any recommendations for a good not Samsung TV?2. Any thoughts?They have not solved the issue according to the Samsung rep I just chatted with.

Wow.

Switch off and unplug all power to the tv for 45 secs.3. I just finished chatting with Disney plus support.

If so, the error is not coming from Samsung. The Disney plus app works via the playstation but not the smart tv, despite it working the last few weeks.

Select the option to reinstall.

Same here.

Of course, they will not provide you with a transcript of the chat. Wasted an hour with online tech support who seemed to know nothing about the issue when dozens of posts online are complaining about the exact same issue. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hola mi app Disney Plus no arranca desde el último upgrade de firmware de la TV, me da error 1016 y vuelve al smart hub. Connection is fine as youtube works on the smart tv. He/she said they have an "older" Samsung TV and Roku works on it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. highlighted the Disney+ App. But, I assure you, what I posted is what I was told. Turn on tv and then with the smart remote only, hold down the power button to turn tv off, until the Samsung start up screen appears and tv comes back on.

As of today, ANY TV THAT IS A MODEL YEAR 2016 OR OLDER IS NO LONGER COMPATIBLE WITH DISNEY PLUS. Working here now.